General Questions
1. Who is 'Light Weight Hosting'?
'Light Weight Hosting' is a subsidiary brand launched in early 2024 by Cosmos Hosting, focused on providing affordable and reliable static web hosting solutions. For more details, please visit our About Page.
2. What can 'Light Weight Hosting' be used for?
Light Weight Hosting is designed for developers and website owners who require a cost-effective and hassle-free hosting solution for static sites. It is ideal for hosting HTML, CSS, JavaScript, documents, and basic PHP files. Common applications include landing pages, email signatures, web assets, and academic projects.
3. What is included in your hosting plans?
Our hosting plans include a comprehensive web dashboard with a file manager, domain management, backup utilities, traffic statistics, and SSL certificate management.
Please note that our plans do not include database, DNS, or email services.
All plans come with ticket-based support.
4. How do I contact support?
Support can be reached through our ticketing system. Our team is available during business hours, operating in Hong Kong Time (UTC/GMT +8).
5. Can I upgrade my hosting plan later?
Yes, you can upgrade your hosting plan at any time. To initiate an upgrade, simply log in to your account and submit a support ticket.
6. Can I host in multiple regions?
Yes, additional hosting services in different regions can be purchased to expand your hosting capabilities.
7. What can and can't I do on your platform?
For a full overview of acceptable usage, please refer to our Acceptable Use Policy.
8. Can you help me build my website?
We are happy to offer basic guidance and troubleshooting. However, for more extensive website development, we encourage you to explore our complimentary templates to help getting started, or contact a developer.
Technical Questions
9. What types of hosting do you offer?
We currently provide shared static website hosting only.
10. Does your hosting support WordPress?
Our hosting does not support WordPress as it requires a MySQL or MariaDB database, which we do not offer. We recommend converting WordPress sites into static websites before hosting.
11. Does your hosting include email?
Our hosting does not include email services. However, third-party SMTP providers such as SMTP2GO can be used for sending emails through your scripts.
12. Do you have restrictions on how many visitors can visit my site?
We do not impose any visitor limits on your site. However, we have bandwidth limits in place to prevent abuse, which are generally more than sufficient for most websites. For high-traffic sites, we recommend utilizing a Content Delivery Network (CDN) such as Cloudflare for optimal performance.
13. Where are your servers located?
Our hosting services are provided from data centers in Germany, Singapore, and the United States (West Coast).
14. What hosting panel do you use?
We utilize the KeyHelp hosting control panel across our Light Weight Hosting infrastructure.
15. What web server software do you use?
Our hosting infrastructure runs on Apache 2.4.6x, and we support the use of .htaccess files for custom configurations.
16. What PHP versions do you support?
We offer basic PHP support based on the default PHP version of the server (currently PHP 8.2). Please note that we do not support legacy PHP versions or allow users to select different PHP versions.
17. How do I register or transfer my domain to your hosting service?
We do not offer domain registration services as we cannot match the competitive rates provided by NameSilo or PorkBun. We recommend using these registrars for domain registrations, as they offer low renewal costs.
18. Do you offer DNS Hosting?
We do not provide DNS or name server services in order to maintain our affordable pricing structure. We recommend using Cloudflare for superior DNS hosting, as it offers performance, reliability, and additional features such as CDN and WAF proxying at no cost.
19. Can I migrate between different 'Light Weight Hosting' regions?
Yes, migration between regions is possible. Please contact our support team to arrange the migration.
20. Do you offer website migration services?
Yes, we offer complimentary website migration services for new customers. Please contact our support team to initiate the migration process.
21. How do I access my control panel?
You can access your control panel by logging in to your account on our website and navigating to the control panel link in your dashboard.
Billing Questions
22. What payment methods do you accept?
We accept major credit cards, cryptocurrencies, and offer the option of backlinks. Please choose your preferred payment method during checkout.
23. How can I update my billing information?
You can update your billing information by logging in to your account and navigating to the billing section.
24. Are there any setup fees?
We do not charge any setup fees for our hosting plans. The price you see is the price you pay.
25. What is your refund policy?
We offer a 30-day money-back guarantee on all hosting plans. If you are not satisfied with our services, you may request a refund within 30 days of purchase.
26. What currency do you bill in?
All billing is conducted in US Dollars.
27. How soon will the service be activated?
All services undergo a standard fraud check before activation. Please allow up to 24 hours for the service to be fully activated.
28. Do you offer discounts?
Yes, we offer free hosting to students, charities, and non-profit organizations. Please contact us at sales@lightweighthosting.com for more information.